CHAT BOT DEVELOPMENT
A chatbot allows a formal interaction between human and machine.
Why chatbots?
In today’s world messaging has become one of the most popular modes of communication, whether it’s through text messages or messenger apps. It has had a lot of people prefer talking to one another through online platforms like WhatsApp. Because of this, businesses are developing chatbots so that their customers can message and chat directly with the businesses, if they have any queries.
How does a chat bot work?
A chatbot interacts through instant messaging, artificially replicating the patterns of human interactions. Machine learning allows computers to learn by themselves without programming. Natural language processing is a computer’s ability to understand human speech or text. They are computer programs that assist humans to seek information and perform menial tasks, instantly. A chatbot allows a formal interaction between human and machine. More and more businesses are using them for online customer service to resolve issues and answer simple questions.
Types of chatbots
Query bots:
- They address customer inquiries
- Provide accurate information to the customers by quering the backend servers
- Assist customers in finding the right products an services
Lead generation bots:
- They help businesses in finding the right type of clients
- Help Businesses in filtering out the procpective buyers
- Assist customers in finding the right products or services
Task bots:
- They help customers in performing specific tasks such as Booking a cab
- Booking an appointment.
- Getting their policy documents from the backend server.
AI BASED CHATBOTS:
With the advent of Artificial Intelligence, bots are becoming smarter and more efficient. They can handle Complex Task with a higher level of accuracy and help businesses to deliver a better customer experience. This bot has an artificial brain so the technology is known as artificial intelligence. You don’t have to be ridiculously specific when you are talking to it. It understands language, not just commands. This bot continuously gets smarter as it learns from the conversations it has with people. We are seeing the firsts in the market from the really big players like Alexa, Google Home and Apple’s Siri. Teramars Technologies is a custom application development company. Our chatbot development team understands your business, designs and creates a custom chatbot for your website or your app. Our Chatbots use Artificial Intelligence and Machine Learning techniques for better customer experience.
BENEFITS OF USING CHATBOTS:
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Fast response:
In today’s market speed and convenience beats price. Around 68% of the customers with a positive experience of chatbots said they liked them because they answered questions quicker than a human. -
Increased sales:
Well designed chatbots can not only provide great customer support they can use the information about the visitor’s interests and preferences and provide advice offers and purchase suggestions. Just like a human, but in scale, the traditional way to convert people from a website has been through a contact form. -
Reduce costs:
Chatbots have long been a great way to reduce costs. They can automate basic questions and conversations that take up the time of your employees. Even if you have live chat agents, bots respond quicker. The most optimal way might be to utilize hybrid chats where chatbots respond to around 90% of the questions and humans take care of the more difficult situations. -
Scale resources:
Much of the customer service experience and buying journey needs to follow a simple question and answer interaction. The sales representative wants to be engaging in the most critical and valuable points on the journey as does your support team. -
Enhance customer experience:
Not only being fast, but chatbots also offer many other attributes that enhance customer experience from anonymity and accuracy to multitasking and unwanted phone conversations. 24x7 service customers are increasingly enjoying positive experiences with chatbots with many citing the speed and ease of access as the key benefit. -
Customer activation:
Highly engaged customers buy 90% more frequently and spend 60% more per purchase. Activation is another way to look at engagement because often visitors visiting your site for the first time need to be pointed in the right direction. -
Customer relationship:
Personalization is a major factor in modern marketing and customers expect a relationship with the brands.
Our developers develop chatbots that provide a better customer experience to website visitors and making visitors feel they are heard and by being present 24x7. Chatbots which are developed by us have many benefits such as personalization, engagement, visitor activation and lead generation are just some of the modern ways chatbots add value to your customer relationship.
We enable enterprises to have an effective and fast adoption of chatbots. We set the right expectations of the chatbot use cases to the end-users and educate users on the different capabilities and features of the bot. We build a minimum viable product and deploy the bot in the shortest time period and are able to deliver 24/7 customer service.